Experience:
Site Reliability Engineer/DevOps
July 2023 - Present
• Implemented Network Infrastructure using ESXI hosted windows and linux server images
• Wrote Bash, PowerShell, Ansible, and Python scripts to automate and monitor system administration and performance
• Monitored and Resolved escalated tickets and events for internal hosted, network infrastructure, products and databases
• Wrote documentation to standardize system configuration and troubleshooting
• Performed vulnerability assessments using Tenable, Sophos, and Carbon Black, document, and implement changes
• Coordinated with sysops, devops, and development teams to support production and development environments
Cloud Support Engineer
November 2020 - April 2022
• Managed Linux and WIndows server infrastructure for hosted and premise clients, including regular maintenance and responding to system alerts
• Wrote bash scripts to automate tasks used for system checks and maintenance
• Utilized Datadog, Sumo, and proprietary tools to gather logs and data in order to gather information troubleshooting applications and infrastructure errors
• Provided remote customer support for VIA cloud, Hosted, and UIP services and infrastructure.
Including front end, customer facing issues, and back end changes using SQL Server
• Coordinated with T2 for education and support. Restructure separated the team; I started a
biweekly case review for new hires with T2. This is now being used for all new VIA hires
• Documented and report troubleshooting findings to Research and Development Team using JIRA
as well as publishing the process in Knowledge Base
Assistant Manager
June 2019 - October 2020
• Developed and supported mountjulietcafe.com and related applications with JavaScript, CSS, and HTML5
• Collaborate with Store Owner to optimize customer promotional reach using social media and web user metadata
• Diagnosed and resolved issues with website, server, and third-party integrations
ECPI - Work Study
Software Developer
November 2018 - May 2019
• Developed an interactive game using a Tello Drone API, VB and Excel Developer Tools
• Tested and debugged features each week for perspective student demonstrations
• Attended weekly meetings as technical lead and founding member of the Drone Club
Wells Fargo - Application Support
October 2017 - October 2018
App/Hardware SVT - Corp/Lending
• Provided remote application, hardware, and network support for 300,000 users
• Achieved 97% in first call resolution, 7% above team goal
• Educated users on date security protocols, and procedures