July 10, 2023 - Present
• Deployed, upgraded, and maintained Linux infrastructure and voice servers ensuring system stability and security
• Automated system administration tasks, performance monitoring, and log data processing using Bash, PowerShell, Ansible, and Python.
• Conducted vulnerability assessments with Tenable, Sophos, and Carbon and mitigated critical risks improving our Security Score Card ratings
• Created and maintained technical documentation, including Knowledge Base articles and Change Management records for cross team collaboration
• Configured end-to-end monitoring systems for CentOS-based virtual machines hosted on VMware using rsyslog and SOS log servers. Implemented snapshot-based rollback plans within the VMware environment to ensure system stability and minimize downtime during deployments and service updates.
• Managed Active Directory (AD) user accounts and groups to ensure secure and efficient access control, including account unlocks and privilege assignments. Created and deployed Group Policy Objects (GPOs) to enforce security settings across enterprise systems. Automated password rotations for administrative accounts to enhance compliance and security.
Nov. 1, 2020 - April 30, 2022
• Supported Linux and Windows servers across a multi-environment product infrastructure
• Monitored and Resolved network infrastructure issues using Datadog and Sumo Logic
• Provided support for cloud-hosted solutions in AWS and Azure, including troubleshooting issues in S3, EC2, and Linux environments
• Led and Developed a biweekly case review for the VIA Cloud support team, a practice
now used for VIA Cloud new hires.
• Tracked and Documented technical issues and resolutions in JIRA and Salesforce
enhancing their knowledge base
June 1, 2019 - Oct. 30, 2020
• Developed and supported the café's website and applications using WordPress,
JavaScript, CSS, and HTML5.
• Collaborated with the store owner to design and execute social media promotions.
• Managed daily operations, including register counts, employee scheduling, and
inventory management
Nov. 1, 2018 - May 30, 2019
• Developed an interactive game using the Tello Drone API, VB, and Node.js.
• Tested and debugged game features for demonstrations to prospective students
• Served as technical lead and founding member of the Drone Club.
Oct. 1, 2017 - Oct. 1, 2018
• Delivered remote support for application, hardware, and network issues to a user base of
300,000 cure users
• Achieved a 97% first call resolution rate, surpassing the team goal by 7%.
• Specialized in Terraform application support for external investment clients.