July 10, 2023 - Present
• Directed comprehensive projects involving environment deployments, technology
refreshes, and system decommissions.
• Automated system administration tasks and performance monitoring using Bash,
PowerShell, Ansible, and Python scripts.
• Monitored and resolved escalated issues for hosted infrastructure, network products,
and databases.
• Developed comprehensive documentation, including Knowledge Base articles, Change
Management records, and User Guides
• Conducted thorough vulnerability assessments using Tenable, Sophos, and Carbon
Black, and implemented necessary security measures
• Coordinated with Sysops and Devops teams to support and deploy production and
development environments
Nov. 1, 2020 - April 30, 2022
• Supported Linux and Windows servers across a multi-environment product infrastructure
• Monitored and Resolved network infrastructure issues using Datadog and Sumo Logic
• Provided support for telecom and UIP services hosted in cloud environments, including
AWS and Azure
• Led and Developed a biweekly case review for the VIA Cloud support team, a practice
now used for VIA Cloud new hires.
• Tracked and Documented technical issues and resolutions in JIRA and Salesforce
enhancing their knowledge base
June 1, 2019 - Oct. 30, 2020
• Developed and supported the café's website and applications using WordPress,
JavaScript, CSS, and HTML5.
• Collaborated with the store owner to design and execute social media promotions.
• Managed daily operations, including register counts, employee scheduling, and
inventory management
Nov. 1, 2018 - May 30, 2019
• Developed an interactive game using the Tello Drone API, VB, and Node.js.
• Tested and debugged game features for demonstrations to prospective students
• Served as technical lead and founding member of the Drone Club.
Oct. 1, 2017 - Oct. 1, 2018
• Delivered remote support for application, hardware, and network issues to a user base of
300,000 cure users
• Achieved a 97% first call resolution rate, surpassing the team goal by 7%.
• Specialized in Terraform application support for external investment clients.